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myplace and my NDIS portal guide

Portal confusion is common because the NDIS currently has more than one participant portal. This guide explains the difference between myplace and the my NDIS participant portal, and what you can expect from each.

5 min read

Key points

  • Some participants still use myplace, while others use the my NDIS participant portal
  • The right portal depends on which computer system your plan is in
  • Both portals help you view plans and funding, but the features are not identical
  • If you are stuck, your NDIS contact or the National Contact Centre can help

Why there are two portals

The NDIS is moving participants into a newer computer system, which means some participants use the newer my NDIS participant portal while others still use the older myplace portal through myGov. This can be confusing, especially when guides, screenshots, or provider instructions refer to one portal but not the other.

What myplace is used for

myplace is the long-standing NDIS participant portal. It lets you see your current and previous plans, check messages from the NDIS, create and view payment requests, and manage service bookings. If your plan is not yet in the new computer system, you will usually keep using myplace.

What the my NDIS participant portal is used for

The newer my NDIS participant portal is designed to be more accessible and user-friendly. Participants in the new system can view funding component amounts, total budgets, provider relationships, plan information, personal details, claims, and some sharing settings. For self-managing participants, it also supports making and managing claims directly in the portal.

How to tell which one applies to you

The easiest sign is what the NDIA tells you and where your plan information appears. If the NDIA has moved your plan into the new system, you will be directed to the my NDIS participant portal. If not, you will usually continue using myplace. If you are unsure, check with your NDIS contact or call 1800 800 110 rather than guessing.

What to keep handy when using a portal

It helps to keep your myGov details, NDIS number, current plan dates, and a short record of any recent claims or provider issues nearby. If a budget looks wrong or a claim does not make sense, having your documents, invoices, and service agreements organised outside the portal makes it easier to work out what happened.

Where to get help

If you need help signing in, using a feature, or understanding what you are seeing, your my NDIS contact can help. The National Contact Centre on 1800 800 110 can also guide you, and the NDIS website has step-by-step information for both myplace and the newer participant portal.

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