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NDIS

The NDIS is genuinely complex. Start here.

Plain-language guides, current rules, and tools to help participants, carers, and coordinators stay organised and prepared.

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Need help now?

The fastest next steps.

If you need an official answer, start with the NDIA contact paths. CareFile is not part of the NDIS.

Call 1800 800 110General enquiries and help reaching the right NDIA or partner contact Find office or partnerSearch by suburb or postcode for nearby NDIA and partner offices Browse resourcesOpen the broader disability, advocacy, and official reference directory

Current rules

What changed, in plain language.

The current concepts most likely to affect how participants use funding and talk about plan changes.

Official sources

Summary of legislation changes Legislation changes started Supports transition period

Supports lists now matterSince the 3 October 2024 law changes, participants can only use funding on NDIS supports. The NDIA has also published lists of supports that are not NDIS supports.Replacement supports need approvalA replacement support is not extra funding. It is a request to use something instead of an existing support, and it only applies if the NDIA agrees.Plan changes use clearer language nowThe NDIA now talks about plan variations and plan reassessments. If circumstances change, you do not have to wait for the reassessment date to ask for a change.

Start where you are

Pick the path that matches your situation.

Each path sequences the guides so you do not have to work out the right order yourself.

Path 1

If you're new to NDIS

You do not know if NDIS is for you, or you have just been approved and do not know what to do first.

Guide 1How to apply for the NDIS Guide 2How to organise NDIS documents Guide 3myplace and my NDIS portal guide

Path 2

If you have a plan but it's not making sense

You have a plan and do not know what half of it means, or whether you are using it the way you are supposed to.

Guide 1Understanding your plan Guide 2Managing your funding Guide 3What the NDIS funds and does not fund

Path 3

If your circumstances have changed

The plan you have no longer fits, and you need to prepare for a review or ask for a change.

Guide 1How to prepare for an NDIS plan review Guide 2Evidence that helps at reassessment Guide 3How to ask for more funding

How CareFile helps with NDIS

Keep the NDIS parts of your life organised.

CareFile is built for NDIS complexity: plan tracking, evidence organisation, and controlled sharing with your team.

See all NDIS features

Keep your plan details in one placePlan period, funding categories, budget allocations, review dates, and goals – organised and ready for every planning conversation.Build your evidence pack before reviewsLink reports and assessments directly to the conditions and plan entries they relate to. Walk into every review with your evidence already organised.Share the right details with your coordinatorGive your support coordinator access to your providers, plan details, and evidence – without sharing your full health record.

Official resources

The official links most people need.

The practical NDIA pages and contacts that come up most often.

Participant portalsUse myplace or the newer my NDIS participant portal depending on which system your plan is in Supports funded by the NDISOfficial supports lists, not-funded lists, and replacement supports information Changes to NDIS legislationCurrent NDIA explanation of the law changes that started from 3 October 2024 Find a Local Area CoordinatorSearch by suburb or postcode to find nearby partner and NDIA offices NDIA general enquiriesCall 1800 800 110 – Monday to Friday, 8am–8pm Changing your planOfficial guidance on plan variations, reassessments, and what to do if circumstances change

CareFile

Keep your plan details, evidence, providers, and notes in one calmer place.

When appointments, reassessments, or urgent changes come up, your information is already organised and ready to use.

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